At our Trail & Urban Footwear Hub, we prioritize seamless delivery to ensure your adventure-ready footwear arrives promptly and in perfect condition. Every order undergoes a rigorous quality check before being carefully packaged to withstand transit. Our logistics team works diligently to process shipments within 1-2 business days, with specialized handling for seasonal footwear and performance gear to maintain product integrity during transport.
Processing typically requires 1-2 business days, though this may extend slightly during peak seasons or for customized items. Transit durations vary based on destination and carrier capacity: domestic deliveries generally reach customers within 5-8 business days, while international shipments may require 10-20 business days. Remote locations or areas with limited carrier coverage might experience additional transit days.
We offer tiered shipping options designed for flexibility: Standard Shipping (10-15 Business Days) applies to orders totaling $0-$60 with a $15 fee, while orders exceeding $60 qualify for Free Shipping (10-15 Business Days). These thresholds apply before any applicable taxes or discounts. Expedited shipping options may be available for select regions during checkout.
We currently serve North America, the European Union, and select Asian territories with reliable carrier partnerships. Some restrictions apply to remote islands, military bases, and regions with complex import regulations. During checkout, our system automatically verifies deliverability to your location. Certain high-performance footwear categories may have additional shipping constraints due to material regulations.
Within 24 hours of shipment, you'll receive a confirmation email containing your tracking number and carrier details. Our integrated tracking system allows real-time monitoring through both our website and the carrier's platform. For orders with multiple components, you may receive separate tracking numbers which will all be visible in your account dashboard.
While we meticulously plan each shipment, occasional delays may occur due to weather, customs inspections, or carrier disruptions. If your package exceeds the estimated delivery window by more than 5 business days, please contact our support team at [email protected] with your order number. We'll immediately initiate a trace process with the carrier and keep you informed at every step until resolution.
International customers are responsible for any customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are determined by local authorities and vary based on product category and declared value. We recommend consulting your national customs website for specific duty calculators. While we cannot predict or reimburse these charges, we ensure all documentation accurately reflects your purchase to facilitate smooth clearance.
